Warranty/Faulty/Wrong Item Claims

Warranty/Faulty/Wrong Item Claims

Warranty is normally covering faulty items due to manufacturing defects when the product is used for normal domestic consumer’s use and based on the product-care information on the packaging. Our Company will only assist customers who purchase items from our store or from our webshop with proof of purchase.

In the event of a warranty claim, our Company will follow the manufacturers’ guidance and recommendation to assist the customer. In order to process your warranty, please be sure to include the following information in your email to our Company:

Proof of purchase (from our store or web-shop)
Description of fault of item (digital photos and/or returning of the item at one’s own cost and risk may be required)
Your day time contact phone number (or email address)

In the event that the item needs to be sent back to our Company for assessment, the customer must arrange for return postage by Australia Post at his/her own cost and risk.

If item is inspected and the decision is made that it will be replaced , our minimum charge of $12.95 for postage will apply.

     (if you were shopping in store you would have to bring it back yourself and if replaced you pick up the item, so no Difference if shopping online, you the customer pays the postage )

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